■ Credit card[Handling card] VISA, MASTER, AMEX
* We may ask you to verify your identity (telephone verification, etc.) when ordering. * You cannot use a credit card with a different name from the customer. * Due to the payment system, we do not issue a credit card copy. * For inquiries regarding split payments by credit card or bonus payments, please contact each credit card company.
■ PayPalOnly available to customers with a PayPal account. * Cannot be used for orders over 100 million yen (tax included). * If you do not have a PayPal account, please create one. * For inquiries regarding payment by PayPal, please contact us.
- ■ Domestic shipping
After confirming payment, we will ship within XNUMX business days in principle.If there is a delay in shipping, we will notify you in advance by email.
- [Contractor] Yamato Transport
- [Delivery service name] Takkyubin
- [Desired delivery time zone]
- Below, you can specify from the five time zones.
- in the morning
- * Outside the 23 wards of Tokyo, Kanagawa, Chiba, and Hokuriku areas cannot arrive the next day during the above hours.
- 14 am to 16 pm
- 16 am to 18 pm
- 18 am to 20 pm
- 19 am to 21 pm
- * Even if the time is specified, delivery may not be possible within the specified time due to circumstances.
- * If you have specified a delivery date, please enter it in the free entry field.
- * Please specify the delivery date and time within XNUMX days from the date of order.
- If you wish to have a designated date of 14 days or more due to various reasons, the maximum reserve days will be XNUMX days from the date of order for in-stock items only.
- If you have any questions, please feel free to contact us.
- [Shipping fee table] Nationwide flat rate: 500 yen (tax included)
- * One shipping fee is charged for each delivery.
- * Even if the order is made on the same day, the shipping fee will be different if the order is different.
- * Free shipping within Japan for orders totaling 5,000 yen (excluding tax) or more.
- ■ International shipping
- [Contractor] EMS
- Credit card payment ・ Paypal ⇒ We will ship within XNUMX business days after payment is confirmed.
- [About desired delivery time zone]
- You cannot specify the delivery date and time.
- * Shipping fee varies depending on the region.Please check the Shipping Fee below.
Cancellation / Return (Refund / Exchange)
■ Refunds due to customer convenience We do not accept refunds due to customer convenience.
■ Replacement due to customer's convenience We will replace the product etc. if the following conditions are met.Correspondence condition: In principle, we will respond only to those who are unopened and unused and contact us by phone or email within the response period.Available period: If you contact us within 7 days after the item arrives Return shipping fee and re-shipping fee: Customer's expense * We may not be able to accept exchanges such as the same item cannot be sold out or arranged.In that case, please note that it will be refunded.
■ Refund due to product defects We will refund if the following conditions are met.Correspondence condition: In principle, we will respond only to unused products, only when the same product cannot be sold out or arranged, and we cannot accept "exchange". (Only for those who contact us by phone or email within the response period) Available period: If you contact us within 7 days after the item arrives Refund amount: Full return of the item price Shipping fee: Store burden
■ Replacement due to a defect in the product, etc. If the following conditions are met, the product, etc. will be replaced.Correspondence condition: Only for unused products, in principle, we will respond only to those who contact us by phone or email within the correspondence period.Available period: If you contact us within 7 days after the item arrives Return shipping fee and re-shipping fee: Store burden * In the unlikely event that the same item is sold out or cannot be arranged, we may not be able to accept the exchange. ..In that case, please note that it will be refunded.
■ Cancellation / Refund / Exchange Contact
Phone number 022-215-7577
■ Return address
Postal code 980-0811
Address 1-11-20 Ichibancho, Aoba-ku, Sendai City, Miyagi Prefecture Omi Building 1F
Phone number 022-215-7577
About returned goods
■ We cannot accept returns or exchanges due to customer's convenience. [What is customer convenience]
In principle, we cannot accept returns or exchanges in the following cases.
- Image difference
- Different size (as ordered)
- Different colors from the monitor (as ordered)
- Wrong order
* Please note that we cannot accept cancellations after your order has been placed. * Please note that if there is a cancellation after ordering, after shipping, no communication, refusal to receive, long absence, etc., a cancellation fee of 20% will be charged, and if it is after shipping, the full shipping fee will be charged.
- Sale products, campaign products, special orders, customer orders
- When XNUMX days or more have passed since the item arrived.
- When the product is damaged or soiled due to the customer's negligence.
- When sent directly without contact.
- When the product is worn and used even once. (This does not apply to defective products.)
- Products without accessories such as tags, labels and bags.
- In the case of products purchased at a physical store.
★ Refunds We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if it is different from your order, we will notify you by phone within one week after the product arrives. Please.If the product is defective, we will exchange it for a non-defective product (if it is in stock) or refund it. (In that case, the round-trip shipping fee will be borne by our shop.)
★ Cooling-off "Cooling-off" is a system applied to door-to-door sales.Cooling-off is not required for mail-order sales.The cooling-off system is not applied to our online sales because it is a mail-order sales that allows customers to access and make decisions on their own initiative before placing an order, and to grasp and confirm the details of the purchase. Please note.